Passcit Support

You can open the app and start learning without signing in. An account is what saves your progress, streaks, and practice history so they follow you between devices — so it is worth creating one before you have put real study time in.

On the sign-in screen, choose Forgot password and enter the email address on your account. A reset link is emailed to you and is valid for one hour. If it has not arrived after a few minutes, check your spam folder and confirm you used the same address you signed up with.

Open Profile → Account Settings. Your display name can be changed there, and so can your password if your account has one. Changing your password signs you out on every device, including this one.

Profile → Delete Account. If your account has a password you will be asked to confirm it. Deletion is permanent: your progress, practice history, interview results, streaks, and saved eligibility calculations are removed and cannot be restored. If you cannot get into the app to do this, contact support from the email address on the account.

No. Passcit works normally with Apple's private relay address, and that relay address is the one shown on your account. Keep it in mind if you later try to sign in with email and password, or ask for a password reset: use the relay address, since that is the address Passcit knows.

If Apple gives Passcit a verified email address that matches an existing account, signing in with Apple links to that same account rather than creating a second one — your progress stays where it is. If Apple gives a private relay address instead, that is a different address, so it creates a separate account. Contact support if you end up with two accounts and want help.

Yes. If you sign in with Google using the verified email of an existing Passcit account, the two are linked to the same account and your progress is shared. If your account has no password yet and you want one, use the Forgot password flow to set one.

Speech recognition runs on your device and can misread names and places, especially over background noise. Try again more slowly, and if a specific question is consistently mis-heard, send it to support with the wording you spoke and the text that came out — that is exactly the kind of report that improves answer matching.

No. Your speech is converted to text on your device, and only that text is sent to Passcit so your answer can be scored and saved to your practice history. The audio itself is never uploaded or stored. See the Privacy Policy for the full detail.

Open flashcards from the Practice tab. If a deck misbehaves, leave it and reopen it — the deck rebuilds from your saved progress, so nothing is lost. If it keeps happening, close and reopen the app, and tell support which deck it was.

That is deliberate. Cards you have answered incorrectly, or have not seen recently, come back sooner than cards you have answered correctly several times. As your accuracy on a question improves, the gap before you see it again grows.

In the Practice tab, choose Review Missed Questions — it draws only from questions you have answered incorrectly before. You can also mark a card as a favorite while studying flashcards and come back to your favorites later.

Passcit accepts the officially recognized answers plus close variations, but wording it has not seen can slip through. Report it to support with the question number, exactly what you answered, and how it was scored, and the accepted answers can be corrected.

Some civics answers depend on who currently holds an office and change over time. Passcit tracks those separately so they can be updated without a new app release. If you spot one that looks stale, send us the question number.

A practice test is recorded when it finishes — including when you choose to end it early, which is saved as a partial attempt. Closing the app in the middle of a test without ending it means that attempt is not recorded. If a test you did finish is missing from your history, check that you were signed in when you took it: work done while signed out is not attached to an account.

Units unlock in order: finish the lessons in the current unit and pass its exam, and the next unit opens. The unit's screen shows what is still outstanding. Failing an exam does not lock anything you had already unlocked — you can review the questions you missed and retake it.

A streak counts consecutive days with study activity, measured on your device's date. Missing a full day ends it. If you studied and the day did not count, tell support the date and your time zone.

Passcit needs a connection to sync your progress and load new lessons. Check your network, and try switching between Wi-Fi and cellular once. If other apps are fine and Passcit is not, tell support what the error said and when it started.

Passcit follows your system text size and works with VoiceOver and Dark Mode. If a specific screen scales badly or reads incorrectly, that is a bug worth reporting — name the screen and the settings you use, and it will be fixed.